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Store Policy & Legal

Terms & Conditions

Return & Refund Policy

Effective Date: January 1, 2026•100% Buyer Protection

Thank you for shopping with us! We strive to give you the best shopping experience. Please read our Return and Refund Policy carefully to understand your rights and our guidelines.

Section 1

1. 3-Day Return Window

You are eligible to request a return or refund within 3 days from the exact date of delivery.

Requests made after the 3-day window will unfortunately not be accepted or processed under any circumstances.
Mandatory Requirement
Section 2

2. Mandatory Unboxing Video Proof (For Damages/Defects)

To be eligible for a return due to physical damage, missing items, or defects, a continuous, unedited unboxing video is mandatory.

✓The video must start from the moment the sealed outer courier package/box is unopened.
✓It must show the complete unboxing process clearly without any pause, cut, or video editing.
✕Claims without a valid unboxing video or with only still photos will not be accepted for transit damages.
Section 3

3. Conditions for Return

To be accepted, the returned item must meet the following criteria:

  • The product must be unused, unworn (in case of apparel), and in its original pristine condition.
  • It must include all original packaging, tags, labels, manuals, and freebies/accessories (if any).
Section 4

4. Non-Returnable Items

The following items cannot be returned unless they arrive damaged/defective (verified strictly by your unboxing video):

  • Clearance or final sale items.
  • Customized, engraved, or personalized products.
  • Items that have been used, washed, or damaged due to misuse or mishandling by the customer.
Section 5

5. Refund Process

Once your return request is received and inspected (along with your continuous unboxing video/photos), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days, and the amount will be credited back to your original payment method or issued as store credit.
Customer Support

Have questions about a return?

Our support team is here to assist you with order inquiries, return requests, and unboxing video verification.

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